Legal
Terms of Service
The rules of the road for using Signo.
Last updated: March 2026
By using Signo, you agree to these terms. We've kept them as readable as possible — but they're still a binding agreement between you and Signo Pty Ltd (ABN pending). If anything is unclear, get in touch.
1. Using Signo
Signo is an online marketplace that connects Australian artists with art buyers. We provide the platform — artists and buyers transact directly, with Signo facilitating payments, escrow, and dispute resolution.
To use Signo, you must be at least 18 years old and provide accurate information when creating your account. You're responsible for keeping your login credentials secure and for all activity under your account.
We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or harm the Signo community.
2. Artist Obligations
If you sell artwork on Signo, you agree to the following:
Original work only
All artwork must be your own original creation, or clearly labelled as a licensed reproduction or print. Uploading work that infringes on someone else's copyright will result in immediate removal and potential account suspension.
Accurate listings
Titles, descriptions, dimensions, medium, and photos must accurately represent the artwork. Misleading listings harm buyers and damage trust in the marketplace.
Ship within 7 days
Once an order is placed, you must ship the artwork with tracked postage within 7 calendar days. Orders not shipped within this window are automatically cancelled and the buyer is refunded.
Professional packaging
Package artwork appropriately to prevent damage in transit. Use corner protectors, bubble wrap, and rigid mailers as needed. See our Seller Guide for best practices.
Respond to disputes
If a buyer raises a dispute, respond promptly and in good faith. Work with our team to resolve issues fairly.
3. Buyer Obligations
If you purchase artwork on Signo, you agree to the following:
Honest disputes
Only raise disputes for genuine issues (damage, not as described). Fraudulent disputes — such as claiming damage that didn't occur — will result in account suspension.
Inspection window
You have 48 hours after delivery to inspect the artwork and raise any issues. After this window closes, funds are released to the artist and the sale is considered final.
Accurate shipping details
Provide a correct and complete shipping address. Signo and the artist are not responsible for delivery issues caused by incorrect address information.
Respectful communication
Communicate respectfully with artists. Harassment, abusive messages, or threats are not tolerated.
4. Subscription Terms
Selling on Signo requires an active artist subscription at $30 AUD per month. The subscription is billed monthly through Stripe and can be cancelled at any time.
Cancellation: You can cancel your subscription at any time from your account settings. Your listings will remain active until the end of your current billing period, then be paused (not deleted).
Reactivation: Resubscribing at any time will make your paused listings live again immediately.
Outstanding orders: Even after cancellation, you must fulfil any outstanding orders. Cancelling your subscription doesn't cancel orders that buyers have already paid for.
Price changes: We may adjust subscription pricing with 30 days' notice. Existing subscribers will be notified by email before any price change takes effect.
5. Intellectual Property
Artists retain full copyright to all artwork uploaded to Signo. Listing your work on our platform does not transfer ownership of your intellectual property.
By listing artwork on Signo, you grant us a non-exclusive, worldwide licence to display, reproduce, and distribute images of your artwork for the purposes of operating the marketplace. This includes showing your work on the website, in search results, in promotional materials, and on social media.
This licence ends when you remove the listing or close your account.
When a buyer purchases artwork, they acquire the physical piece (or digital file). Copyright remains with the artist unless explicitly transferred in writing.
6. Dispute Resolution
We aim to resolve all disputes fairly and efficiently. Our process:
- Buyer raises a dispute through their order page within 48 hours of delivery
- Both parties provide their account of the issue, with supporting evidence
- Signo reviews the dispute and makes a decision within 1-2 business days
- If a refund is warranted, it is processed from the escrowed funds
Our dispute decisions are made in good faith based on the evidence provided. If you disagree with a decision, you can request a review by contacting disputes@signo.com.au.
For disputes we cannot resolve internally, Australian Consumer Law and the relevant state or territory consumer affairs body may provide additional remedies.
7. Limitation of Liability
Signo provides a marketplace platform. We are not a party to the transaction between artists and buyers. While we facilitate payments through escrow and provide buyer protection, we do not guarantee the quality, safety, or legality of listed artwork.
To the maximum extent permitted by Australian law:
- Signo is not liable for artwork damaged in transit (though our buyer protection covers refunds)
- We are not responsible for disputes between artists and buyers beyond our facilitation role
- Our total liability for any claim is limited to the fees you've paid to Signo in the 12 months preceding the claim
- We are not liable for indirect, incidental, or consequential damages
Nothing in these terms excludes or limits liability that cannot be excluded under Australian Consumer Law.
8. Changes to These Terms
We may update these terms from time to time. For significant changes, we'll notify you by email at least 14 days before they take effect. Continued use of Signo after changes take effect constitutes acceptance of the updated terms.
9. Governing Law
These terms are governed by the laws of the State of Victoria, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Victoria.
Questions about these terms?
If anything in these terms is unclear or you have concerns, we're happy to explain.
Contact Us